Emergency Instructions

Emergency Instructions

It can be a stressful experience to find out that your pet has ingested something they should not have. The Animal Poisons Helpline is here to support you and your pet through such circumstances if they ever occur. Our team will assess the exposure and let you know if your pet needs to be rushed off to a veterinary clinic or can be observed at home. We will also provide clear advice on any necessary first-aid measures that should be performed.

To help us assess the exposure, we may ask for the following information:

✅ Details about your pet such as their name, breed, age, weight, and prior medical conditions.
✅ Details about the poison they have been exposed to such as the product name and dilution. Where possible, try to have the product packaging in front of you when you call.
✅ Details about the exposure such as the route of exposure (ingestion, skin exposure, eye exposure), the amount ingested or missing and the time of exposure.
✅ If your pet has developed any signs of poisoning.
✅ Details of any treatment that has already been performed prior to calling us.

This information helps our team make a refined risk assessment and allows us to give the best advice possible.

If your pet has ingested something they should not have, please phone the Animal Poisons Helpline on 1300 869 738 (AU) or 0800 869 738 (NZ) for advice. The Animal Poisons Helpline provides a free service for all pet owners in Australia and New Zealand, and we can rapidly determine if your pet requires immediate veterinary assessment or can be observed at home.

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