Frequently Asked Questions

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What is the role of the Animal Poisons Helpline?

We provide rapid, up-to-date and evidence based advice to pet owners and veterinarians for poisoned animals. The service is FREE for all Australian pet owners. We aim to revolutionise the management of poisoned animals in Australia and New Zealand and reduce the morbidity and mortality that is associated with animal poisoning by;

• Promoting animal poisoning prevention
• Increasing the public awareness of animal poisoning
• Providing a toxicovigilance role by identifying poisoning trends and reporting these trends to the relevant professional bodies
• Providing continued education events to veterinary professionals
• Participating in animal toxicology research

Who will I talk to when I call the Animal Poisons Helpline?

The Animal Poisons Helpline is staffed by Poisons Information Consultants. All clinical staff employed at the service have in depth knowledge and experience in treating poisoned patients.

Are you a 24-hour service?

Our free helpline is open from 9AM to 5PM AEST (9AM to 5PM AEDT during DST) 7 days a week to all Australian pet owners. An after hours on-call Poisons Information Consultant is available for consultation outside of these hours for $85 AUD.

Are you open to sponsorships?

Absolutely! We offer sponsorship packages and all support received assist us in providing a free service to the public. By sponsoring the Animal Poisons Helpline, your organization is supporting a great cause. For more information click here.

How can I provide feedback or get more information?

We value feedback and take all suggestions on board. To get in touch with us, email or complete the contact form here.