About Us

What does our service actually do?

The Animal Poisons Helpline is a registered animal charity that provides a FREE service to pet owners. The service provides rapid up-to-date first-aid advice, risk assessment and triage recommendations to pet owners who may be dealing with a poisoned animals. We aim to revolutionise the management of poisoned animals in Australia and New Zealand and reduce the morbidity and mortality that is associated with animal poisoning by;

  • Promoting animal poisoning prevention
  • Increasing the public awareness of animal poisoning
  • Providing a toxicovigilance role by identifying poisoning trends and reporting these trends to the relevant professional bodies
  • Providing continued education events to veterinary professionals
  • Participating in animal toxicology research

Who are we?

The Animal Poisons Helpline is staffed by Poisons Specialists and specialist Veterinarians. All clinical staff employed at the service have in depth knowledge and experience in treating poisoned patients. All clinical guidelines are ratified by our board certified Veterinary Emergency and Critical Care Specialist.

The Animal Poison Helpline number

The Animal Poisons Helpline number is 1300 869 738 (from Australia) and 0800 869 738 (from New Zealand) and is a FREE service for all Australian pet owners. We can provide first aid advice, help assess the risk to your animal and we will provide a recommendation to seek medical attention at your local veterinarian practice if there is a significant risk of poisoning.

Don’t forget to add our emergency poison number to your contacts so that you can call us quickly if you ever need. All pet owners should have quick access to our emergency line if they ever require advice, it could be life saving.

Our Operational Hours

We currently offer an ‘extended office hours’ service (9AM – 7PM AEST) to all Australian and New Zealand pet owners 7 days per week. We are working hard to progress to a 24-hour service for the public. In the mean-time, if your pet is poisoned ‘out of hours’, please consult with your nearest veterinarian clinic that is open.

Passionate About Animal Welfare?

Follow our Facebook page

Sharing our Facebook page/posts to your own feed or other Australian and New Zealand animal-related pages/groups

 Telling your animal loving friends and family about our free service

Letting your local vet know about the Animal Poisons Helpline

Do You Need More Information?

If you are not able to find an answer to your question on our website, please kindly email us at info@animalpoisons.com.au or you may use our contact form here. Please do not use our emergency poisons helpline number for general queries as we need to keep the line open and readily available for actual poisoning cases.